Shipping Policy

At Aurel Craft, we aim to deliver your orders safely and on time.

1. Delivery Time

Standard orders are generally delivered within 3–5 working days after the order has been confirmed.

Custom-made products may require additional time depending on the design, size, materials, and production requirements. The estimated delivery time for custom orders will be communicated before or during order confirmation.

2. Shipping Charges

Shipping charges may vary depending on the order value, product size, weight, and delivery location.

Free shipping may be available based on the order value and applicable shipping conditions.

Any applicable shipping charges will be communicated to the customer before the order is confirmed.

3. Cash on Delivery

Aurel Craft offers Cash on Delivery (COD) for eligible products.

For small or eligible products, customers may pay the full amount through COD.

For custom or selected higher-value products, an advance payment of 20% to 50% may be required. The remaining balance, where applicable, may be collected through COD.

4. Custom Orders

Custom products may require advance payment before production begins.

Once the advance payment has been received, the custom order cannot be cancelled.

Custom orders may take longer to produce than standard products. The expected delivery timeline will be shared with the customer.

5. Delivery Delays

Although we aim to deliver within the estimated time, delays may occur due to:

• Courier service delays

• Weather conditions

• Public holidays

• Unforeseen logistical issues

• Incorrect or incomplete delivery information

We will try to assist customers in resolving delivery-related issues as quickly as possible.

6. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information.

Aurel Craft is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

7. Damaged or Wrong Items

If you receive a damaged or wrong item, please contact us through WhatsApp as soon as possible after receiving your order.

Please provide clear photos or videos so we can review the issue and provide the appropriate resolution.

8. Contact Us

For questions about shipping or delivery, please contact Aurel Craft through WhatsApp.